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Neiman Marcus’ Transformation Continues, But One Tradition Carries On: Its Christmas Book

Since joining Neiman Marcus Group as chief executive officer in 2018, Geoffroy van Raemdonck has been spearheading a transformation plan for the company that includes luxury legacy retailers Neiman Marcus and Bergdorf Goodman. Unable to realize his vision weighted down by nearly $6 billion in debt, Neiman Marcus filed for bankruptcy in May 2020, not […]

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Luxury Market Recovered Ahead of Schedule, but It’s Been Uneven

Brands in the luxury goods sector gave a collective sigh of relief when Bain and Company came out with its Fall 2021 Luxury Study. “Luxury market rebounds in 2021, set to return to historic growth trajectory,” the headline proclaims. Conducted in association with Altagamma, the Italian luxury trade foundation and based upon company performance data […]

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What Does A Luxury Brand Sound Like?

Not too long ago, although it seems like ages since we could attend conferences in person, I met a senior marketing executive from Farmers Insurance who told me that when his team was first presented with the Farmers jingle, they hated it. “Too hokey!” is what he said. But their vote was overridden by more […]

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Gary Friedman’s RH Earnings Calls Are a Lesson in How To Think Differently about Retail

Quarter-after-quarter RH keeps delivering incredible results. It could almost get boring, but it never is. Gary Friedman’s earnings call should be required listening for every leader or aspiring leader in retail today, not so much to learn about RH but to sit at the feet of an inspiring, retail visionary. More than a brand, more […]

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China Talks About Fixing Income Inequality. Are Luxury Brands Listening?

Chinese President Xi Jinping recently gave a speech laying out a goal to promote “common prosperity” across the country that increasingly has “only a few people prosperous,” the state-run news outlet Xinhua reported. Speaking to the Party’s Central Committee for Financial and Economic Affairs, President Xi defined “common prosperity” as “affluence shared by everyone, both […]

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