Most retailers are relieved now that 2015 is in their rear view mirrors. It was the worst year in retail since 2009, closing in the red, down .2 percent from previous year, if motor vehicles and food services are excluded. Unfortunately 2016 doesn’t promise to be much better. Yet amidst the flagging retail industry there […]
Archive | February, 2016
Brand Loyalty: Why Brands Can’t Buy Loyalty with Points
Last year with great fanfare American Express launched a new concept in rewards programs called Plenti. Its hook: it allows members to earn points across multiple brands, rather than just one. So members can earn points by renting a car at Enterprise and redeem them at Macy’s. Apparently many brands are queueing up to join […]