The intersection of Fifth Avenue and 57th Street may well be the most luxurious corner in New York City, anchored by the massive Louis Vuitton flagship, Bergdorf Goodman and the still luxurious, if somewhat tarnished Trump Tower. Drawn to this exclusive neighborhood are Chanel, Prada, Burberry, Saint Laurent, Dior, Prada, Bulgari, David Yurman, Ermenegildo Zegna […]
Archive | April, 2021
Delivering a WOW! Customer Experience
How can pandemic-crushed specialty retailers that were too slow or ineffective ramping up their e-commerce capabilities come back from the brink? Don’t look to Amazon, the big-boxes or category killers for inspiration, advises Wharton Professor Thomas Robertson and director of its Jay H. Baker Retailing Center. Instead, set your sights on Ritz Carlton, Disney Parks […]
5 Challenges Every Home Brand Must Overcome To Grow in the U.S. Market
Everyone has heard the adage, “The bigger the challenges, the greater the opportunity,” but often the reverse is true too: The bigger the opportunity, the greater the challenges. Both apply for home brands that aim to grow in the U.S. consumer market. “A modicum of success in the U.S. is the most common and ultimately […]
The Home Boom Is Going Bust for Independent Furniture and Furnishings Retailers
By all accounts, the pandemic year was a great one for home furnishings brands and retailers. Cooped up at home, Americans invested in improving their living spaces. Home improvement retailers, like Home Depot and Lowe’s that serve the DIY-inclined, rose 14% year-over-year. These retailers were aided by being classified as essential retailers during the shutdown, […]