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‘Shop Small, Shop Local’ Message Is Independent Retailers’ Best Hope for Pandemic Recovery

The overarching story of retail in 2020, the pandemic year, is that the big just got bigger. The biggest categories – food and beverage stores, general merchandise stores (with the exception of department stores), building materials and supplies dealers and electronic shopping – all got bigger and the biggest retailers in each of those categories […]

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Luxury Brands and China: An Increasingly Risky Dependency

LVMH just came out with a strong first quarter 2021 report, reassuring industry watchers that the Covid pandemic is finally in the rearview mirror for the luxury market. Total revenues reached €14 billion, nearly equal to $17 billion, with organic revenue growth over same period last year up 30%, excluding currency fluctuations and its acquisition of […]

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Mikimoto Opens New Boutique To Showcase Pearls as the Only Sustainable Natural Gem

The intersection of Fifth Avenue and 57th Street may well be the most luxurious corner in New York City, anchored by the massive Louis Vuitton flagship, Bergdorf Goodman and the still luxurious, if somewhat tarnished Trump Tower. Drawn to this exclusive neighborhood are Chanel, Prada, Burberry, Saint Laurent, Dior, Prada, Bulgari, David Yurman, Ermenegildo Zegna […]

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Delivering a WOW! Customer Experience

How can pandemic-crushed specialty retailers that were too slow or ineffective ramping up their e-commerce capabilities come back from the brink? Don’t look to Amazon, the big-boxes or category killers for inspiration, advises Wharton Professor Thomas Robertson and director of its Jay H. Baker Retailing Center. Instead, set your sights on Ritz Carlton, Disney Parks […]

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5 Challenges Every Home Brand Must Overcome To Grow in the U.S. Market

Everyone has heard the adage, “The bigger the challenges, the greater the opportunity,” but often the reverse is true too:  The bigger the opportunity, the greater the challenges. Both apply for home brands that aim to grow in the U.S. consumer market. “A modicum of success in the U.S. is the most common and ultimately […]

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