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American Brands Are Losing Appeal in China, Just as It Becomes the World’s Largest Luxury Market

The Covid pandemic took a big bite out of the reliably buoyant luxury market. The personal luxury goods market, which includes fashion, jewelry, watches and beauty, will drop 23% this year to $257.5 billion, the largest annual decline in history and the first time sales have dropped since 2009, according to Bain’s 2020 Fall Luxury […]

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What Happens To Tiffany After LVMH Takes Over?

The luxury deal of the century is back on track. Pending Tiffany shareholder approval, the French conglomerate LVMH will acquire Tiffany and Company for $15.8 billion, making this the biggest deal for the world’s biggest luxury company, a company which has grown to 75 brands through acquisitions alone. A few short months ago, LMVH was […]

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Moms Will Be This Year’s Holiday Hero

Everyone in retail knows that women are their most important customers with women controlling or influencing upwards of 70% to 80% of all consumer spending, according to the oft-quoted statistic. But with 126.6 million adult women in the country today  – 96.6 million aged 20-to-64 and 30 million 65 and older –  it’s a massive […]

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Turning Customers Into Company Representatives: How Outer, Shapermint and ChatDesk Do It

Everyone knows that word-of-mouth marketing is the most effective and efficient way to attract new customers to a brand or a store. Yet before the widespread adoption of social media, word-of-mouth happened by accident and was not something easily managed. Then along came Facebook, Twitter, Pinterest and Instagram and brands discovered new ways to manage […]

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Election Day and New Round of Violent Protests?

Just as retailers recover from catastrophic losses caused by protests, some of which turned violent in 140 U.S.cities after the death of George Floyd, they are getting ready for another potential wave after the election. But unlike the May and June protests sparked by a black swan event, retailers across the country now have time […]