Retail is facing a paradigm shift, defined as “an important change that happens when the usual way of thinking about or doing something is replaced by a new and different way.” I can’t think of a more appropriate description of what is happening in retail today. The old ways of doing retail clearly aren’t working. […]
Interview with Daniel Langer, Ph.D. and CEO of management consulting firm Equite, about the opportunities and pitfalls that luxury brands face marketing in China. He finds luxury strategies that work in the Western world don’t translate easily to China.
Perhaps New York City’s retail scene hasn’t seen anything as new and fresh as Showfields since the Story store opened on 10th Avenue back in 2011. The four-story Showfields is envisioned as an “immersive retail experience,” combining popup shops with art exhibitions, theatrical experiences, community events and food-drink hospitality. Showfields is positioned as “the most interesting store in […]
New study by Gartner L2 finds RH (a.k.a. Restoration Hardware) is way behind other specialty retailers in digital performance
As a market researcher, I have always been intrigued by what is known as the “observer effect,” whereby the mere observation of a phenomenon changes the phenomenon observed. I am keenly aware of it when I design a survey instrument. What’s measured takes on the utmost importance, but when the wrong variables are measured, no […]