Archive | September, 2020

Bloomingdale's Flagship

Macy’s Plans for Bloomingdale’s: Reclaim Luxury Leadership

In Macy’s Inc. recent earnings call, the most surprising news was the opportunity it sees in luxury. It surprised CNBC’s Lauren Thomas too, who immediately got on the phone with CEO Jeff Gennette to get the scoop. He said the collapse of competing luxury department stores, notably Barney’s, Neiman Marcus, and Lord & Taylor, combined […]

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photo-1534803973914-062f44d06ff9 remarkable retail

How to Go from Good to Remarkable in Retail

There is a select group of good retailers that meet their customers’ expectations. They are retailers that carry the products customers expect, at the prices they expect, and have staff in the store who service them like they expect. Then there are the few remarkable retailers who do something quite different. They over deliver customers’ […]