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Christmas Shopping

How to Attract Customers to the Store After Small Business Saturday Bombed This Year

Small Business Saturday bombed this year. While MSNBC’s J.J. Rathberg bragged on “Morning Joe” that sales on that Saturday reached a record $17.8 billion, she was largely reticent about the number of people who shopped or dined that day. That is because many fewer actually hit the streets this year. Small Business Saturday has been on a downward slide. […]

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Customer Loyalty

How Foot Locker, Nike and The North Face Earn Millennials’ Customer Loyalty

Ever since Salesforce.com CEO Marc Benioff declared that “Loyalty is dead,” in a November 2017 interview with Mad Money’s Jim Cramer, business leaders have been wringing their hands. But listen beyond the attention-getting soundbite, and you will learn that what Benioff is talking about is the way businesses define customer loyalty, i.e. as a program. […]

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New York City

Uptown/Downtown: NYC’s Changing Luxury Retail Landscape

What’s behind all the empty storefronts in New York City? Faith Hope Consolo, head of retail leasing for Douglas Elliman Real Estate, told the New York Times, “When you walk the streets, you see vacancies on every block in all five boroughs, rich or poor areas – even on Madison Avenue, where you used to […]

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Doug McMillon Walmart CEO

Walmart Continues Its Transformation Into A Technology Company

At this past June’s Walmart Associate and Shareholders Meeting, CEO Doug McMillon continually referred to Walmart as a “technology company.” That had many people scratching their heads saying, in effect, Walmart is not Microsoft, Google or Amazon, for heaven’s sake. MIT Technology Review asked, “Walmart wants us to believe it’s turning into a tech company?” Doubters need […]

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Anthropologie Entrance

Urban Outfitters Introduces A New Concept for Anthropoligie Called Devon Yard

Urban Outfitters Inc. just reported a bang-up second quarter. Overall sales rose 13.7% to reach a record $992 million in the second quarter 2018. The company attributed those gains to “double-digit growth in the digital channel and positive retail store sales,” noting a comparable retail store increase of 13%. The company remained conservative in its […]

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