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pexels-photo-285171 Fashionable woman shopper

J. Crew and Ralph Lauren: The Hard Lessons Consumers Are Teaching The Fashion Industry

The recent management upheaval at J. Crew bears many similarities to those at Ralph Lauren Corporation, besides the obvious difference that as a public company, Ralph Lauren’s struggles are more transparent. Both companies have been led by fashion industry visionaries, who for years had the golden touch bringing to market clothing that American consumers, especially […]

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How Angela Ahrendts Imagined A New Apple Retail Experience: Today At Apple

For years Apple has been way out front in imagining the possibilities of new retail experiences.  Now with its ‘Today at Apple’ program, recently launched worldwide, this information-age leader is evolving at the forefront of imagination retail, the essential step in transforming retail from a product-based (i.e. selling Apple computers and iPhones) to a people-based […]

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Shoes pexels-photo-336372

Kate Spade and Jimmy Choo: What’s a Luxury Brand Worth That ‘Ain’t Got No Soul’?

I confess, Led Zeppelin is one of my favorite bands and ‘Black Dog’ is one of my play favorites.  It’s filled with such classic-rock lines like: “I don’t know, but I been told, A big legged woman ain’t got no soul.” Which makes me think about the acquisition market for luxury brands.  Well, not all […]

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imagination retail

Imagination Retail — The Real Customer Experience People Crave

Call it serendipity or the zeitgeist of our times, but I recently ran into my old friend Ken Nisch at the NRF Retail’s Big Show. Ken is a retail brand architect, as well as a licensed architect leading JGA, a firm that designs retail spaces. His firm works with a long and growing list of […]

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Craft jewelry

If I Owned a Jewelry Store…

I’d want it to be an extraordinarily different kind of jewelry store.  I’d want it located on an active ‘Main Street’ surrounded by other extraordinary shops, boutiques, pubs, restaurants and other places that attract guests with fun things to do and see.  I’d want my store to be an exciting place where people can experience […]