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Whole Foods Store, Austin, TX

How Companies Treat Employees During Coronavirus Will Determine Their Fate After – Don’t Make Whole Foods Mistake

Between now and at least the end of March if not longer, a growing number of retailers, malls, and shopping centers are shutting their doors to reduce the spread of COVID-19, or as Dr. Anthony Fauci, director of the National Institute of Allergy and Infectious Diseases, says to “flatten the curve.” Thereafter, following the experience […]

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Coronavirus products

First Comes Panic Buying, But Afterwards, Will Coronavirus Leave Lasting Changes to Consumer Psychology?

In retailing, it is easy to observe rapid-fire changes in shoppers’ purchase behavior. A big sale sign brings people in to shop who otherwise would have walked by. A new more convenient or time saving service, like buy online, pick up in store, gets people to switch from the old ways of shopping to new […]

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Suitsupply store Tysons Galleria

In Retail First Impressions Count: Suitsupply Is a Brand That Understands That

A recent midweek afternoon shopping trip took me to the King of Prussia Mall. Truth be told, I am not an enthusiastic mall shopper and King of Prussia, as the nation’s third-largest mall, is a monster to navigate. Whenever I go, I almost always park near Nordstrom because of all the stores in the mall, […]

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Empty mall

What Malls Must Do Now That Macy’s and Sephora Are Abandoning Them

The fate of many of the nation’s malls hangs in the balance after Macy’s just announced it will close 125 of its stores over the next three years, most of them Macy’s. Here is a partial list of the malls impacted. The move will leave Macy’s with only about 400 stores remaining after shrinking from […]

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Bookstore

How Indie Bookstores Beat Amazon and You Can Too

For the past eight years, Harvard professor Ryan Raffaelli immersed himself in the world of independent bookstores. Concluding his study, he just released a working paper, entitled “Reinventing Retail: The Novel Resurgence of Independent Bookstores,” that summarizes the findings from his extensive research, which included a series of interviews and focus groups, visits to bookstores […]