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How Wall Street Journal Got The Troubles At Tiffany Wrong

Earlier this month Wall Street Journal published a front-page story on Tiffany, entitled “Tiffany Hunts For A Way Back to ‘Cool’” which largely attributed its current crisis to one of leadership. Much of the blame was laid at the feet of past-CEO Frederic Cumenal, who joined the company in 2011 from LVMH Moët Hennessey where he ran […]

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Tiffany Sales Tumble in U.S.: Prospects for Growth

Tiffany & Co. just reported results for first quarter ending April 30, 2017. While worldwide sales rose 1% YoY, sales in the Americas were down 3% and comparable store sales dropped by 4%. These results compare unfavorably to the U.S. retail jewelry market overall, which rose 1% for the first three months of 2017, as […]

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Jewelry Shops that POP! Talk and Panel Discussion at Sixth Annual Gold Conference (April 28 & 29 @ Graduate Center, City University of New York)

Join me April 28 at the Sixth Annual Gold Conference, sponsored by Initiatives in Art & Culture, where I will be presenting a talk, Jewelry Shops that POP! 7 Steps to Extraordinary Retail Success.  Following my talk will be a panel discussion with three jewelry retailers who exemplify the best-of-the-best jewelry store shopping experiences. Sharing the […]

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Why Tiffany Fails & Brands like James Avery Succeed

Last week Tiffany gave a depressing report on its two-month holiday sales. U.S. store sales were down 7% from previous year. That caused the company to give a sobering expectation for the full year, with expected net earnings to decline by 10%. But while Tiffany is struggling on New York’s Fifth Avenue, the jewelry market […]

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Blue Nile: Internet Disruptor Makes the Virtual, Real

Founded in 1999, Blue Nile set out to disrupt the way people buy diamonds, with a special focus on the engagement ring bridal market, skimming the cream off of traditional jewelry stores’ business. The idea of selling engagement rings online grew directly from founder Mark Vadon’s personal experience trying to buy an engagement ring.  After […]