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customer-service

Pulling Back the Curtain on the Most Powerful Luxury Branding Strategy Today – The Person-to-Person Connection

“Pay no attention to that man behind the curtain,” says the Wizard in an iconic scene from the classic Wizard of Oz.  As Dorothy, Scarecrow, Tin Man and Cowardly Lion stand in awe of the wizard’s image projected on the big screen, complete with pyrotechnic special effects of flashing lights, booming thunder, fire and smoke, […]

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Jalopy Showdown 2012

Ideas to Help Grow Your Garden Center Business

Retailers operating garden centers know that success in growing healthy plants depends on fertilizing the garden to provide nutrients and enrich the soil in order to maximize their garden’s yield.  So too specialty garden centers and retailers need to fertilize their business with new ideas, innovative concepts and strategies that will help their businesses grow. […]

Best gift idea ever

How to Create Customer Curiosity? This is what I am talking about!

Retailers need to use the power of curiosity to magnetically draw customers into the store and down the aisles to fully explore the wonderful product experiences offered.  Curiosity is one of the essential qualities that transform a store into a shop that POPs! In a visit to Morristown, NJ, my husband and I took an […]

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wine glasses

Luxury Marketers: We Are in the Happiness Business

I have recently been working on a branding concept for a new luxury offering.  Through the research process, it’s become clear to me that at its heart, every brand participating in the luxury market is ultimately in the Happiness Business. People trade up to luxury not because of quality, value or enhanced features offered, but […]

leon & lulu

Transform Your Furniture Store into a Shop that POPs!

A shop that POPs! is simply irresistible to customers. It’s a special destination that engages the customers in such a way to make them feel special too.  It magnetically attracts shoppers, made curious about the special experiences and things they will find there.  A shop that POPs! keeps focused on attracting the highest potential shoppers […]