Ethan Allen is putting its 1,500 interior designers out front and introducing a new membership program to deliver more value to next-generation customers.
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Do Neiman Marcus, Saks and Nordstrom Discount Outlets Draw Customers to their Full-Priced Luxury Stores?
Luxury department stores, like Neiman Marcus, Nordstrom and Saks, have long been plagued by the problem of how to get rid of last season’s unsold merchandise without cluttering up their stores with too many sales signs and off-priced racks. It hurts the luxury brand image. While they could sell it through to liquidation wholesalers, the […]
How Faire Gives Main Street Retailers and Their Partners A Lift
Bracketed by Black Friday and Cyber Monday, this November 30 is Small Business Saturday. It’s independent retailers’ day to shine. Last year American Express, the event’s sponsor, reported that 104 million shoppers spent a record high of $17.8 billion that day. Nearly 60% of participating small business owners said that Small Business Saturday contributes significantly […]
15 Ways to Fix Shoppers’ Fashion Fatigue
We’ve all seen the headlines: “Low prices aren’t fun anymore – consumers have reached peak happiness with clothing purchases,” on CNBC and “The ‘retail apocalypse’ is an apparel apocalypse,” on Retail Dive. After looking around the industry and studying the research and analyst reports, I find the conclusion unequivocal. American consumers are over their […]
A New Model of Retail Metrics: Getting the Numbers Right
As a market researcher, I have always been intrigued by what is known as the “observer effect,” whereby the mere observation of a phenomenon changes the phenomenon observed. I am keenly aware of it when I design a survey instrument. What’s measured takes on the utmost importance, but when the wrong variables are measured, no […]
