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Retail Innovation: How To Disruption-Proof Your Business

Traditional, long-established retailers feel much like sitting ducks today. While the National Retail Federation tries to encourage the industry with Vice President Pence playing cheerleader recently at the NRF Retail Advocacy Summit in Washington, D.C. saying “The best days for American retailers are ahead,” most of those in the audience must have agreed, simply because retail seems […]

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Make Independent Retailer Month Last All Year Long

It’s official: July is National Independent Retailer Month.  But I say make it run all year, not just in July! Independent Retailer Month started back in 2003, then was adopted in New York City, Chicago, Philadelphia and New Jersey in 2009 to advance the business for independent retailers. And in 2011 it went international and expanded to […]

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Secret Of Retail Success? Give Shoppers More Things To Do, Not More Stuff To Buy

Recently I took my 4 ½ year-old twin grandsons to Dutch Wonderland, an amusement park tailored to the pre-teen crowd. We rode all the age-appropriate rides, strapped into our seats and let the effects of centrifugal force and mild balance disorientation do the rest. But by far their favorite experience was a miniature train where […]

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imagination retail

Imagination Retail — The Real Customer Experience People Crave

Call it serendipity or the zeitgeist of our times, but I recently ran into my old friend Ken Nisch at the NRF Retail’s Big Show. Ken is a retail brand architect, as well as a licensed architect leading JGA, a firm that designs retail spaces. His firm works with a long and growing list of […]

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Shops that POP!

How to Revolutionize Retail in the Age of Amazon

Retailers are struggling with how to compete in this Age of Amazon.  To do that, they typically use the 4Ps model of marketing they originally learned.  But the Age of Amazon has disrupted the traditional 4Ps approach to marketing based on Product-Price-Placement-Promotion. The way to revolutionize retail and win in the Age of Amazon is […]