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imagination retail

Imagination Retail — The Real Customer Experience People Crave

Call it serendipity or the zeitgeist of our times, but I recently ran into my old friend Ken Nisch at the NRF Retail’s Big Show. Ken is a retail brand architect, as well as a licensed architect leading JGA, a firm that designs retail spaces. His firm works with a long and growing list of […]

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competition black-and-white-people-bar-men

How Can Luxury Brands Win in a Hyper-Competitive Market?

Government bureaucrats have been busy over the last week releasing the latest economic data.  They gave a dismal view of the first quarter 2017 GDP, reporting an advance of only .7%, following an increase of 2.1% in fourth quarter 2016.  Most economists expect the GDP to grow at a faster pace through the rest of […]

lipstick effect

Lipstick Effect Is in Effect Today

LVMH just released its 2016 annual report and it reveals important trends that will impact luxury brands for the years ahead.  While LVMH posted a healthy 5.4% increase from 2015 to 2016, its rate of growth was less than one-third of that from 2014 to 2015 when revenues rose a remarkable 16.4%. This may signal […]

instant gratification

Why Instant Gratification Isn’t the Answer for Luxury Brands

A recent Luxury Daily article entitled “Is fashion’s love affair with see-now, buy-now over?,” questioned whether this emerging trend in the luxury market may well have hit a wall.  Tom Ford has announced that after one year of testing the concept, it was abandoning the effort.  Thakoon has done the same. ‘See-now, buy-now’ is intended […]

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marketing

Marketing Is Outdated — It Needs a New Strategy

A friend shared an interesting article with me this week with a provocative title, “Marketing is an outdated practice, period.” It was said at  Adobe’s Think Tank: The Future of Experience Business.   The statement arose around a question about marketing’s role in the experiential economy now that simply selling a product isn’t enough anymore. […]