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Social Commerce Is the Next Shopping Revolution

The internet is undergoing a global social revolution. Nearly all of the 4.8 billion internet users worldwide are also on social media, some 4.5 billion people. That means 57% of all the people in the world are using social media. It’s made social media their front door to the internet. As of July 2021, social […]

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Luxury Brands Have A New More Intentional Consumer

Against a backdrop brought on by the pandemic, including supply chain snags, rising inflation and on-going geopolitical turmoil, luxury brands face another challenge. The consumers who are emerging post-pandemic are coming to the luxury market with new priorities and expectations from luxury brands. “Customers tastes and interests have changed. Their attitudes toward shopping have changed. […]

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Balance of Power in the Luxury Market Shifts To Favor Only Seven Brands

Bain and Company and the Italian trade association Fondazione Altagamma are out with their 2021 study of the global luxury market. Based on a preliminary assessment covering both sales in the luxury goods and experiences market in nine major categories, it reports total revenues will increase between 13% to 15% over the 2020 pandemic year […]

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Patagonia Puts Its People Over Profits and Closes Between Christmas and New Year

Patagonia, the outdoor clothing and gear brand, has always marched to its own drummer. From its “Don’t Buy This Jacket” ad in the New York Times, using Black Friday sales not to line its pockets but to give back to environmental causes, and its self-imposed “Earth tax” which donates 1% of all sales to environmental […]

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What Retailers Can Do About the ‘Great Resignation’

In advance of the holiday season, the National Retail Federation (NRF) reported retailers will hire between 500,000 and 665,000 seasonal workers in November and December. At least some of retail’s 8.5 percent to 10.5 percent projected growth for holiday sales is contingent on retailers having enough employees to ring up the sales, stock the shelves […]