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Retailers need to recognize that unified commerce is more than just a shiny, new phrase to describe omnichannel retail. Realizing its full potential and implementing it across the entire organization requires a completely new mindset. Yes, its goal is to deliver a unified customer experience across channels, i.e., an omnichannel customer experience, but it achieves […]
After months, even years of rumors, Saks Fifth Avenue and Neiman Marcus Group (NMG) have reached a definitive merger agreement. Saks will pay $2.65 billion to acquire NMG and its 36 department stores, two Bergdorf Goodman locations and five Last Call outlets.Saks brings 39 stores, 95 Saks Off 5th outlets, and a separately operating Saks.com […]
A Milan court just placed LVMH’s Christian Dior brand under judicial administration for a year after an investigation found two of its Chinese-owned subcontractors based outside Milan had exploited their workers. This followed a similar judgment in April against Giorgio Armani for “culpably failing” to oversee its suppliers, according to Reuters.While Dior was not held […]
In RH’s first quarter 2024 report to Wall Street, CEO Gary Friedman tried to put a positive spin on otherwise depressing news – the lipstick-on-a-pig metaphor comes to mind.For years, Friedman has defined the long-term vision for RH to “climb the luxury mountain,” but it reached its peak in fiscal 2021 with revenues of $3.8 […]
Rumors have persisted for years that Chanel’s artistic director Virginie Viard was on her way out. However, in early May at the Marseille cruise collection show, Chanel president of fashion and accessories Bruno Pavlovsky disabused those rumors, emphatically stating to Fashion Network:“Virginie is doing extremely well. You know, ever since she succeeded Karl Lagerfeld, certain […]
Speaker, author, and market researcher Pamela N. Danziger is internationally recognized for her expertise on the world’s most influential consumers: the American Affluent. As founder of Unity Marketing, Pam leads with research to provide brands with actionable insights into the minds of their most profitable customers.
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