Ever since Salesforce.com CEO Marc Benioff declared that “Loyalty is dead,” in a November 2017 interview with Mad Money’s Jim Cramer, business leaders have been wringing their hands. But listen beyond the attention-getting soundbite, and you will learn that what Benioff is talking about is the way businesses define customer loyalty, i.e. as a program. […]
Archive | November, 2018
Uptown/Downtown: NYC’s Changing Luxury Retail Landscape
What’s behind all the empty storefronts in New York City? Faith Hope Consolo, head of retail leasing for Douglas Elliman Real Estate, told the New York Times, “When you walk the streets, you see vacancies on every block in all five boroughs, rich or poor areas – even on Madison Avenue, where you used to […]
Walmart Continues Its Transformation Into A Technology Company
At this past June’s Walmart Associate and Shareholders Meeting, CEO Doug McMillon continually referred to Walmart as a “technology company.” That had many people scratching their heads saying, in effect, Walmart is not Microsoft, Google or Amazon, for heaven’s sake. MIT Technology Review asked, “Walmart wants us to believe it’s turning into a tech company?” Doubters need […]
British Luxury Brands Have All Eyes on US Market with Brexit Looming
“The British are coming!” That was the shout heard round New York City recently as a delegation of 18 British luxury brands converged in America’s luxury capital to talk luxury, British-style. The meetings were organized by Walpole, a non-profit group representing the “voice of British luxury,” and the government-funded GREAT Britain campaign. With Brexit looming, […]