Brand Loyalty

RH Understands Brands Can’t Buy Loyalty with Points

RH, the brand formerly known as Restoration Hardware, is redefining the concept of a furniture store, opening large-scale showcase galleries in historic buildings that become true experiences while abandoning malls and shopping centers. In its pioneering fashion, RH just announced a new kind of loyalty program, heavy on customer experiences and services that make the […]

HENRYs mini

TAG Heuer Knows the HENRYs — Does Your Brand?

In a recent blog, economist Harry Dent reported, “The Affluent Market Is Finally Fading…and Fast.”  He studies demographic trends and his forecasts are based upon the predictable shifts in consumer spending that coincide with the aging of consumers:  the Generational Spending Wave. He reports that the latest generation of the most affluent American consumers reached […]

ACTS Prospectus October 2015

How Will HENRYs Shop in 2016? What Luxury Brands Will Ultra-Affluents Favor?

You Are Invited to Sponsor a New Study of Affluents and their Shopping Preferences & High-End Purchases What are the trends will impact the shopping behavior of affluents in 2016? How will those trends affect your company’s growth prospects this year? What challenges will you face at retail this year? What opportunities can help you […]

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WNDC_Trends in Commerce

What’s Next Boomer Business Summit (March 23, 2016 @ Omni Hotel in Washington, DC)

Join me March 23, 2016 at the What’s Next Boomer Business Summit where I will be presenting in a session entitled “Broad View of Trends in Commerce — Who, Why, and How Will They Buy?”  Come and learn how HENRY Baby Boomers (high-earners-not-rich-yet) will spend and shop in the years ahead.  

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Retail growth sectors 2015

Looking for Retail Growth? Specialty Independent Retailers Are Poised to Prosper in 2016

Most retailers are relieved now that 2015 is in their rear view mirrors.  It was the worst year in retail since 2009, closing in the red, down .2 percent from previous year, if motor vehicles and food services are excluded.  Unfortunately 2016 doesn’t promise to be much better. Yet amidst the flagging retail industry there […]

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